FAQs

How can I get in touch if I have a query?

You can do so by chat, phone, email, or even through our social media channels, Instagram and Facebook:

  • Phone: +34 682 597 779, Monday to Friday from 10:00 AM to 3:30 PM

Can I pay cash on delivery or by bank transfer?

Currently, payment is only possible by credit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay. 

Additionally, you have the option to finance your payment by choosing the "Klarna" option. For more information, click here.

When will my order arrive?

Once the order is shipped, the estimated maximum delivery time is between 5 and 12 business days, depending on the delivery country. 

Is it safe to use my credit card for online payments?

Yes, data is transmitted encrypted via SSL to the payment platform, ensuring its security and instantaneity.

How can I return an item?

At Initiaa, your satisfaction comes first. If you change your mind upon receiving your order or are simply not convinced, you have a period of 14 business days from the date of receipt.

You can exchange it for another size or color, or exchange it for another item, provided the product has not been used, damaged, and is in perfect condition.

To learn more about shipping and returns conditions, please visit our Shipping and Returns section.

How can I recover my password?

On the login page, you can click on "Recover my password." To change your password, you only need to specify your email address.